Shipping Policy – Swissmann

Free shipping for all ordes over $500+

Shipping Policy

1. Order Processing

B2C Orders: Processed within 1–2 business days after payment confirmation.
B2B Orders: Bulk orders may require 3–7 business days for processing, depending on order volume and stock availability.
Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Partners & Delivery Time

We use EasyParcel and other logistics partners for shipping.
Estimated delivery time:
- West Malaysia: 3 business days
- East Malaysia: 5–7 business days

3. Shipping Fees

B2C Customers:
- Shipping fees are calculated at checkout based on destination and parcel weight.
B2B Customers:
- Shipping fees will be quoted separately based on order size and delivery location.
- Customers can arrange their own logistics if preferred.

4. Tracking & Delivery Updates

B2C Orders: Tracking details will be provided via email/SMS once shipped.
B2B Orders: Tracking and delivery coordination will be managed by our sales team.

5. Failed Deliveries & Address Issues

Ensure your shipping address is accurate. We are not responsible for delays due to incorrect addresses.
B2C Orders: If a delivery fails, redelivery fees may apply.
B2B Orders: We will coordinate with your team to arrange suitable delivery times.

6. Shipping Restrictions

We do not ship to PO Boxes, military addresses, or restricted zones.
Some remote areas may experience longer delivery times.

7. Damaged or Lost Parcels

B2C Customers: Report damages within 48 hours of delivery with photos for claim assistance.
B2B Customers: Contact our sales team for support on damaged or lost shipments.

8. Changes & Cancellations

Once an order is processed, shipping details cannot be changed. Please ensure all details are correct before confirming your order.
B2B Customers: Order modifications may be allowed before dispatch, subject to approval.

For further inquiries, please contact us at
ecom.swissmann@gmail.com or +60106610857